Manager, Business Process Optimization

Charlee Gerrior

Date Posted: July 4, 2024

Application Deadline: July 19, 2024

Location: Halifax, NS or New Glasgow, NS, or Mississauga, ON

Employment Type: Permanent

Job Type: Hybrid

Headquartered in New Glasgow, NS, Crombie is an integrity-driven, caring, and purpose-built organization. It’s why we’ve been voted one of Atlantic Canada’s Top Employers year after year. Here are a few more reasons why we all love where we work:

  • Flexible, hybrid work schedules and locations;
  • Funding assistance for professional dues and furthering education;
  • An on-site fitness facility, or subsidized fitness centre memberships;
  • Corporate discount rates;
  • Professional development programs to help you grow and succeed; and
  • A strong, diverse culture that promotes thought leadership and interdepartmental collaboration.

There’s no such thing as a perfect candidate. You don’t need 100% of the listed qualifications to add incredible value to our team. If you feel energized thinking about what you could accomplish here, we would love to hear from you.

Our commitment to Diversity, Equity & Inclusion

Crombie values diversity, and is committed to creating and maintaining a diverse, equitable, inclusive, and collaborative culture that is free of barriers, increases equity, and drives stronger business results. We encourage and invite candidates to self-identify on your resume if you are a member from one of the following groups: Members of visible minorities, persons with disabilities, Indigenous Peoples, women, and members of the LGBTQ2S+ community. If you require accommodation during any stage of our recruitment process, please let us know how we can assist you by contacting us at

Who we are

As one of Canada’s leading REITs, we build spaces that will shape communities and have a lasting impact for generations. Supported by a solid foundation and focused value creation, Crombie is positioned to deliver consistent results and generate long-term sustainable growth.

You’ll join a team of values-driven, caring colleagues. We collaborate, find solutions, and cheer each other on. Our winning culture is rooted in our values: outperform expectations, embody integrity, care passionately, deliver excellence together, and empower one another.

We care for our employees, we support flexible work, compensate with great benefits, and work with you to help meet your career goals. Learn more about us at

Position Summary

Based out of New Glasgow, Halifax or Mississauga, the Manager, Business Process Optimization is responsible for delivering continuous improvement through process and technology-related projects on time and within budget. The Manager, Business Process Optimization will work closely with stakeholders across the organization to define project objectives, develop project plans, allocate resources, provide status updates, and facilitate general process improvement and efficiency initiatives enterprise wide. Additional duties of the Manager, Business Process Optimization include but are not limited to:

  • Leads and supports stakeholders across the organization to increase efficiency in their work processes and flows, monitoring emerging areas and best practices in process improvement, enhancing processes through technology, and bringing learning to the organization.
  • Develops comprehensive project plans outlining project charters, objectives, scope, deliverables, milestones, timelines, budget, and resource requirements. Monitors project progress and performance and takes corrective action as necessary to address deviations from the project plan.
  • Gathers data, performs analysis, and make recommendations for continuous improvement initiatives aligned to business strategy.
  • Coordinates with stakeholders to define project requirements and obtain necessary approvals, managing stakeholder expectations, ensuring alignment between project goals and business objectives, and ensuring robust change management plans are developed and actioned.
  • Coordinates with department leaders to assign project team members and vendors as needed, providing guidance and support to project team members, and facilitating collaboration across departments.
  • Creates and refines metrics across various business processes, ensuring alignment with organizational goals and objectives. Drives the identification of key performance indicators (KPIs) specifically for projects, processes, and/or technology enablement.
  • Communicates project status, progress, and issues to stakeholders through regular status updates, meetings, and reports, acting as a liaison between project teams and key stakeholder groups to ensure clear communications and resolve conflicts.
  • Implements risk management strategies to identify, assess, and mitigate project risks.
  • Maintains accurate project documentation, including project plans, schedules, budgets, dashboards, and status reports, preparing regular progress reports and presentations for stakeholders and senior management.
  • Conducts post-project reviews to evaluate project outcomes, identify lessons learned, and make recommendations for process improvements.
  • Recommends methodologies and creates tools focused on enhancing process optimization and project management practices in the organization.
  • Engages across all levels of the organization to create and promote a safe and respectful work environment.
  • Other special projects and tasks as assigned.

The profile we are looking for

Our ideal candidate has a bachelor’s degree in a relevant field such as Project Management, Business, Management, Industrial Engineering, or related field with a minimum of three (3) years’ experience in a Project Manager or similar role, managing complex projects from initiation to closure. PMP, or other project management certifications are strongly preferred. The successful candidate has a strong understanding of process optimization and project management methodologies, tools, and techniques. They have excellent leadership, communication (written and verbal), and interpersonal skills, with the ability to effectively manage multiple projects simultaneously in a fast-paced environment. They also have experience working with cross-functional teams and managing stakeholders at all levels of the organization, and experience coaching others through process redesign and technology enablement. Certification in Lean, Six Sigma, or other related area is an asset. Willingness to become certified is required. The successful candidate has a strong ability to lead and direct others without having direct authority.

If you are interested in this opportunity, please submit a cover letter and resume:

Subject:                Manager, Business Process Optimization Application

Crombie offers competitive compensation packages tailored to each role. External salary estimate websites are not affiliated with us and are not monitored for accuracy. Specific compensation details will be discussed with selected candidates during the recruitment process. We look forward to reviewing your application.

Crombie thanks all applicants for their interest. Only those selected for an interview will be contacted.